The Gander Reserve Shiraz

Faulty or Defective Products

If the product be faulty or defective on arrival, we will offer you, full replacement or full refund including postage /shipping.  

 

Product Exchange (Personal reasons)

To be eligible for product exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You need to pay your own shipping costs for returning your item under this circumstances.

 

To complete your return, send us an email to info@schubertestatewine.com with the receipt or proof of purchase.

 

Shipping

To return your product, you should mail your product to 26 Kensington Road, Rose Park SA 5067.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Free shipping for 6 bottles and above, $20 postage for less than 6 bottles. Average delivery days will be 3 days up to a maximum of 5 days. If you still have not received your purchase within this time frame, please contact us URGENTLY.

It is illegal to sell wine to anyone under the age of 18. By placing an order with Schubert Estate you confirm that you are at least 18 years of age. Remember, it is an offence to obtain liquor on behalf of a person under the age of 18 years; this includes purchasing the wines as a gift. If in doubt our couriers may request some form of ID with proof of age at the time of delivery.