Refund/Returns Policy

Faulty or Defective Products

If the product be faulty or defective on arrival, we will offer you, full replacement or full refund including postage /shipping.  

Product Exchange (personal reasons)

To be eligible for product exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You need to pay your own shipping costs for returning your item under this circumstances.

To complete your return, send us an email to info@schubertestatewine.com with the receipt or proof of purchase.

Shipping

To return your product, you should mail your product to 26 Kensington Road, Rose Park SA 5067.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Barossa Valley Winery: 

  261 Roennfeldt Road, Marananga SA 5355

City Cellar Door: 

  26 Kensington Road, Rose Park, South Australia 5067

Ph:       08 8431 1457

Email:  info@schubertestatewine.com

ABN 47 600 224 913

©BY SCHUBERT ESTATE

Liquor Licence 50819637